Labour-saving features that will streamline and greatly increase your call centre’s productivity. From a file that literally stores everything related to a customer, to automated emails, faxes, SMSs, letters and administration, your call centre staff are going to love the benefits that come with an entiprius call centre CRM
While your staff are busy working, our software manages each and every task, thereby freeing you up to focus on the business. Let our software manage your call centre tasks, actions and workflow processes
With an action management system that tells your staff what do, when to do it, how to do it and when it’s required, you will never miss another deadline. The Action Management system is like having a virtual team leader, reminding your staff what to do and how to do it.
Workflow management enables you to set up the steps in your business workflow; add your email, fax, SMS and letter templates with triggers; and add your workflow step guidelines.
If you’re a service based business then you will understand the importance of getting things done on time, every time. With automatic appointments, sms confirmations and the ability to push appointment data directly to your field staff’s mobile devices, your customers and staff will be kept up-to-date and informed every step of the way. Our software greatly improves productivity by automating the mundane repetitive tasks that can sometimes distract your staff from their more important tasks, like servicing your customers!